Case Study: Spidercam GmbH

Living in the Moment with Reliable Camera Performance

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About Spidercam GmbH

Sports fans around the globe know and appreciate the spectacular camera shots produced in stadiums and arenas these days. The breath-taking bird's-eye view images are realized with so-called spidercams® – these are cameras that "fly" over the field or court on Kevlar wires. The company spidercam GmbH, with the same name, is the world leader in this area. Operating in different countries, the company has branches in Germany, Austria, Australia, and the United States. Most spidercam® systems used for sporting events and shows are rentals, and the company also takes care of logistics for the systems.

The Challenge

Reliable camera performance for sporting events

Live events require operational excellence and attention to detail anytime. To ensure highest camera performance anytime during the sporting events, spidercam technicians and support teams can be reached via hotline around the clock. However, Remote Support and installation must be done under extreme time pressure and cannot allow any delay during a live event. With the former system, spidercam suffered from performance issues and was unhappy about the cost-inefficiency of the licensing model.

"When problems arise that our crews on location can't fix themselves, we can connect to the systems in question using AnyDesk. Our technicians can then work as if they were right there on the remote computer and can fine tune settings, for example. AnyDesk has shown us that it can rise to the challenge. Performance is noticeably better than our previous solution, and everything runs smoothly."

Herbert Neff, CEO

The Solution

AnyDesk provides a high-performance Remote Desktop tool

Following a series of intense tests and advice from an external IT consultant, spidercam decided to switch to AnyDesk. The solution convinced them with high performance, speed, and usability: Thanks to the special video codec, AnyDesk has a high refresh rate and low latency, ultimately making it possible to work smoothly on remote computers. Engineers can respond within 30 minutes to ensure cameras work properly anytime, ultimately providing a smooth live event experience. Furthermore, AnyDesk comes with an attractive licensing model and pricing structure.

The Result

Unforgettable event experiences thanks to reliable Remote Support Software

AnyDesk supports Spidercam with the perfect Remote Software Solution as it enables them to deliver smooth sporting events around the globe. The solution allows the team to provide instant support with regards to the cameras, and to make setting changes to Spidercam systems anytime. Thanks to AnyDesk, sports fans around the globe can enjoy unforgettable events with breath-taking views.

High performance and fast Remote Access

High refresh rate and low latency allow for fast access

licensing model

Transparent pricing and
licensing model


Efficient, reliable support without any delay


A lean and simple tool that is easy to use and not overloaded with features

Facts & Figures






Performance issues

What's next?

Simply download the full PDF or contact us, if you have questions:

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