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Avoiding Remote Access Scams

Two simple rules to avoid scams:

1. Never give anyone you don’t know access to your devices.

2. Never share online banking login details or any passwords with anyone.

I Think I Have Been Scammed.
Now What?

  • If you installed anything or downloaded a file, delete it – DON’T OPEN IT.
  • Change any passwords to accounts that may have been compromised.
  • Report the scam to your local authorities and affected account providers (i.e. bank, credit card institution)
  • If you were scammed using AnyDesk, submit a report here.

AnyDesk is used legitimately by millions of IT professionals around the world, to remotely connect to their clients' devices and help them with technical issues. However, scammers can try to misuse AnyDesk (or any other remote access software) to connect to your computer and steal data, access codes, and even money.

How do scammers abuse remote access software?

If someone you don’t know is asking to access any of your devices and wants you to download specific software: Be careful! You’re at risk of becoming a victim of a remote access scam.

Usually, these criminals will call and report a computer or internet problem they have detected and offer help. They will probably say they work for a widely-known company such as Microsoft or even your bank.

  • Never trust a call you weren’t expecting.
  • Don’t trust the “help” offered that you did not request.
  • No bank or company will ask you over the phone to download software.

How to detect scammers?

Scammers are basically after your money.

So what’s their next step after accessing your device?

They will probably try to access your bank account.

If someone who is remotely connected to your device is asking you to login to your bank account or to show any personal passwords, they are most likely a scammer. Don’t follow their instructions! Even if they say you need to pay them because they alleged to have solved a problem you were having with your computer or internet connection, don’t trust them. You didn’t ask for their “help.”

Don’t forget, if you feel uncomfortable or insecure, you can:

  • Stop any phone call just by hanging up
  • End any remote session by simply turning off your device

Helpful Tips and Tools

How to use AnyDesk’s security features

Learn more about our security features

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